Shipping policy

ROVA SHIPPING & DELIVERY POLICY

Effective Date: 26 September 2026
Last Updated: 26 September 2026

At ROVA, we aim to make your order experience simple, reliable and convenient. All ROVA orders are delivered within South Africa using Aramex door-to-door courier services.

1. DELIVERY TIME

Orders are delivered within approximately 5–7 business days from dispatch.

Please note that the 5–7 business day period is an estimated delivery timeframe, and actual delivery times may vary depending on the destination and courier network.

Remote, regional and outlying areas may require additional delivery time. Aramex itself notes that delivery times can vary by destination and that remote areas may take longer. (Aramex)

Business days are Monday to Friday and exclude South African public holidays.

2. COURIER SERVICE

ROVA uses Aramex door-to-door delivery for orders within South Africa.

Your order will be delivered to the delivery address provided during checkout.

Once your order has been dispatched, you will receive a tracking/waybill number, where available, which can be used to track your parcel through Aramex.

Aramex provides online shipment tracking using the waybill number. (Store to Door)

3. DELIVERY DELAYS

While ROVA aims to ensure that orders are dispatched and delivered within the stated timeframe, delivery dates are estimates and are not guaranteed dates.

ROVA is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Courier delays

  • High courier volumes

  • Weather conditions

  • Road closures

  • Traffic incidents

  • Natural disasters

  • Public holidays

  • Incorrect or incomplete delivery information

  • Failed delivery attempts

  • Customer unavailability

  • Remote or outlying delivery locations

  • Operational disruptions affecting the courier

  • Events beyond ROVA's reasonable control

Aramex's own terms state that delivery-time estimates may differ from actual delivery times and can be affected by unforeseen delays. (Aramex)

If a courier delay occurs, ROVA will assist with tracking and communication where reasonably possible, but we cannot control the courier's delivery operations.

4. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please carefully check:

  • Full name

  • Street address

  • Suburb

  • City

  • Province

  • Postal code

  • Contact number

ROVA cannot be held responsible for delays or failed delivery attempts resulting from incorrect or incomplete information supplied by the customer.

If additional delivery costs are incurred because an incorrect address was supplied, the customer may be responsible for those additional costs, subject to applicable law.

5. FAILED DELIVERY

If the courier is unable to complete delivery because nobody is available to receive the parcel, the courier may attempt to contact the recipient or arrange another delivery attempt in accordance with its procedures.

Customers should ensure that the supplied telephone number is active and that someone is reasonably available to receive the delivery.

6. REMOTE & OUTLYING AREAS

Some areas may require additional delivery time because of their location and courier service frequency.

Aramex states that remote and regional areas may take longer than standard delivery times. Additional delivery charges may also apply to certain remote areas. (Store to Door)

Where an additional delivery charge is required, ROVA may contact the customer before the shipment proceeds.

7. ORDER PROCESSING

Orders will be processed after successful payment has been received.

Once your order has been processed and handed to the courier, you will receive tracking information where available.

The 5–7 business day delivery estimate relates to delivery and should not be interpreted as a guaranteed arrival date.

8. TRACKING YOUR ORDER

Once your order has been dispatched, your Aramex tracking/waybill information will allow you to monitor the progress of your shipment.

If your tracking information has not updated or your parcel appears to be delayed, please contact ROVA and we will assist where reasonably possible.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please:

  1. Take photographs of the package before opening it.

  2. Take photographs of the product and any visible damage.

  3. Contact ROVA as soon as reasonably possible.

  4. Provide your order number and photographs.

Do not dispose of the packaging until the matter has been investigated.

This procedure does not limit any rights you may have under applicable South African consumer law.

10. LOST OR MISSING ORDERS

If your order appears to be lost or has not arrived within a reasonable period after the expected delivery timeframe, contact ROVA with your order number.

We may investigate the shipment with Aramex and use the available tracking information to determine the status of the parcel.

11. DELIVERY RESPONSIBILITY

ROVA takes reasonable steps to ensure that orders are correctly processed and handed to the nominated courier.

Once a shipment has been handed to Aramex, delivery is performed by the independent courier according to its applicable terms and operating procedures.

ROVA cannot control courier routes, schedules, traffic conditions, weather, operational disruptions or other events affecting the courier network.

Accordingly, ROVA is not liable for courier delays or delays caused by circumstances outside ROVA's reasonable control, subject always to any mandatory rights or obligations imposed by applicable South African law.

12. DELIVERY & YOUR LEGAL RIGHTS

Nothing in this Shipping Policy is intended to remove or restrict any mandatory consumer rights under South African law.

For electronic transactions, ECTA section 46 provides that a supplier must execute an order within the agreed period, and where the agreed period is not met, the Act provides certain cancellation rights. (SAFLII)

Accordingly, the 5–7 business day timeframe stated by ROVA should be treated as the agreed estimated delivery period, subject to the terms of your order and applicable law.

13. CONTACT US

For questions about your order or delivery, please contact:

ROVA
Email: supportrovaonline@gmail.com

Please include your order number when contacting us about an existing order.